HBF is experiencing technical issues

HBF is experiencing technical issues which may have affected a range of services including quoting and claiming for members.

We can’t yet provide an estimate of the time it will take to resolve this issue, but are working to restore full service as quickly as possible. Members are still able to contact HBF by phone on 133 423.

Members who are booked in for treatment today may be asked to pay the full cost of their procedure by their provider. They will be able to claim their benefit from HBF when our services are restored.

We are working to resolve this issue as quickly as possible and sincerely apologise to members who may be impacted by this outage.